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This project is now closed. Thank you to all customers who took part and gave us your feedback.
Our Regeneration team have requested customers feedback on the information in the 2 draft letters, the FAQ document, and the Homeloss and Disturbance Guide attached.
All of these documents are intended for use where Platform customers need to be permanently moved. This would be because they live in a property that Platform has identified as either needing significant investment, the property is no longer meeting the needs of the customers who live there, or the property is due to be sold or redeveloped for new housing.
Our Regeneration team want to ensure that all relevant customers receive all of the required information at the earliest point of contact. Platform will always attempt face to face contact with customers in the first instance, and this is why they arrange a meeting to give information on the process and for customers to ask questions. The 2 draft letters attached relate to that meeting – 1 to be used if a customer attended that meeting, the other to be used if a customer did not attend that meeting.
The ‘FAQ’s’ document and the ‘Homeloss and Disturbance Guide’ both provide detailed information on the rehoming process, responsibilities, financial compensation etc. Both of these documents would be given directly to customers who attend the face to face meeting, or provided shortly after if the customer was unable to attend.
This project is now closed. Thank you to all customers who took part and gave us your feedback.
Our Regeneration team have requested customers feedback on the information in the 2 draft letters, the FAQ document, and the Homeloss and Disturbance Guide attached.
All of these documents are intended for use where Platform customers need to be permanently moved. This would be because they live in a property that Platform has identified as either needing significant investment, the property is no longer meeting the needs of the customers who live there, or the property is due to be sold or redeveloped for new housing.
Our Regeneration team want to ensure that all relevant customers receive all of the required information at the earliest point of contact. Platform will always attempt face to face contact with customers in the first instance, and this is why they arrange a meeting to give information on the process and for customers to ask questions. The 2 draft letters attached relate to that meeting – 1 to be used if a customer attended that meeting, the other to be used if a customer did not attend that meeting.
The ‘FAQ’s’ document and the ‘Homeloss and Disturbance Guide’ both provide detailed information on the rehoming process, responsibilities, financial compensation etc. Both of these documents would be given directly to customers who attend the face to face meeting, or provided shortly after if the customer was unable to attend.
In completing this form, I understand that Platform Housing Group will receive and store my name, email address, and answers in relation to this survey. This information will be used for the purposes of reviewing fly-tipping and will be protected and processed in accordance with UK Data protection Law.
More information is available at https://www.platformhg.com/privacy-notice.
Page last updated: 08 Apr 2025, 12:22 PM
Draft customer letters, FAQ document, & Homeloss and Disturbance Guide
