Lettings FAQs

Our Lettings team has recently put together a list of Frequently Asked Questions (FAQs) to help customers understand the lettings process more easily.

We’d like your help to check whether the FAQs are clear and easy to follow, so that everyone knows what to expect at each stage.

Please read the attached documents and fill in the survey. Your feedback will help us to:

  • Show which parts of the FAQs are clear and useful
  • Identify anything that is confusing, unclear, or missing
  • Make sure the information supports applicants throughout their lettings journey
  • Check that our policies and processes are explained in a customer‑friendly way

Your responses will help us improve the final published version of the Lettings FAQs. Based on what you tell us, we may:

  • Reword or simplify complex sections
  • Add missing information
  • Make the document more accessible by clarifying any areas that commonly cause confusion

Please review the draft FAQs and share your thoughts by completing the survey.

The closing date for this survey is Monday 30th March. To thank you for your time giving us your feedback we will be offering a £5.00 reward to all customers who fully complete the survey.

To participate in this survey and receive rewards, you must be a Platform customer.

Our Lettings team has recently put together a list of Frequently Asked Questions (FAQs) to help customers understand the lettings process more easily.

We’d like your help to check whether the FAQs are clear and easy to follow, so that everyone knows what to expect at each stage.

Please read the attached documents and fill in the survey. Your feedback will help us to:

  • Show which parts of the FAQs are clear and useful
  • Identify anything that is confusing, unclear, or missing
  • Make sure the information supports applicants throughout their lettings journey
  • Check that our policies and processes are explained in a customer‑friendly way

Your responses will help us improve the final published version of the Lettings FAQs. Based on what you tell us, we may:

  • Reword or simplify complex sections
  • Add missing information
  • Make the document more accessible by clarifying any areas that commonly cause confusion

Please review the draft FAQs and share your thoughts by completing the survey.

The closing date for this survey is Monday 30th March. To thank you for your time giving us your feedback we will be offering a £5.00 reward to all customers who fully complete the survey.

To participate in this survey and receive rewards, you must be a Platform customer.

  • Lettings FAQs survey

    Please review the FAQs document and share your thoughts by completing this survey

    To participate in this survey/focus group and receive rewards, you must be a Platform customer. 

    General Data Protection Regulations Statement:

    In completing this form, I understand that Platform Housing Group will receive and store my name, email address, and answers in relation to this survey. This information will be used for the purposes of this topic and will be protected and processed in accordance with UK Data protection Law.

    More information is available at https://www.platformhg.com/privacy-notice.

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Page last updated: 25 Mar 2026, 09:05 AM