Co-Creating Better Communication

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This project is now closed. Thank you to everyone who took part.

We’re working on improving the letters we send to make them clearer, more personal, and easier to understand. Our goal is to create letters that feel human, helpful, and honest - balancing the important information you need with a tone that’s approachable.

As part of this project, we’re hosting a workshop in Malvern Hills specifically for young tenants to share their views and experiences. This is your chance to make sure your voice is heard and to influence the way we communicate in the future. If you’re interested in attending, please complete the survey below to sign up.

By sharing your feedback, you’ll help us shape the way we communicate, ensuring our letters work for everyone. Together, we’ll create a consistent and straightforward approach that puts your needs first.


In the 'You Said... We Did.' section, you’ll find a document written by the team outlining how your feedback has helped shape and improve our letters.

This project is now closed. Thank you to everyone who took part.

We’re working on improving the letters we send to make them clearer, more personal, and easier to understand. Our goal is to create letters that feel human, helpful, and honest - balancing the important information you need with a tone that’s approachable.

As part of this project, we’re hosting a workshop in Malvern Hills specifically for young tenants to share their views and experiences. This is your chance to make sure your voice is heard and to influence the way we communicate in the future. If you’re interested in attending, please complete the survey below to sign up.

By sharing your feedback, you’ll help us shape the way we communicate, ensuring our letters work for everyone. Together, we’ll create a consistent and straightforward approach that puts your needs first.


In the 'You Said... We Did.' section, you’ll find a document written by the team outlining how your feedback has helped shape and improve our letters.

  • CLOSED: This survey has concluded.

    Co-Creating better Communication

    54 responses

    We want to make our letters clearer, friendlier, and more useful for you. Share your thoughts in our quick survey and help us shape how we communicate in the future. Your feedback matters!

    General Data Protection Regulations Statement:

    In completing this form, I understand that Platform Housing Group will receive and store my name, email address, and answers in relation to this survey. This information will be used for the purposes of reviewing our communication and will be protected and processed in accordance with UK Data protection Law.

    More information is available at https://www.platformhg.com/privacy-notice.

Page last updated: 05 Aug 2025, 03:33 PM