We're recruiting for our Customer Voice Panel - apply now!

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We are looking for customers to join our Customer Voice Panel, could that be you?

Our Customer Voice Panel (CVP) members are customers who work alongside senior members of staff and Board members to ensure Platform Housing Group are listening to and acting upon our customers feedback to ensure that we deliver services that customers want and expect.

The Customer Voice Panel is a group of customers who:

  • Monitor the Group’s compliance with the Regulator of Social Housing’s Regulatory Framework Consumer Standards, and suggest any related improvements
  • Monitor and review the Group’s progress and performance against goals set out in relevant strategies
  • Review customer feedback and monitor agreed improvement actions, and Scrutiny Panel recommendations for service improvement
  • Supporting the Group’s work to deliver improvements to customer experience

What would you be doing?

  • Attending panel meetings with senior members of Platform staff and members of the Board, representing all customers at a strategic level and ensuring that our customers are effectively heard
  • Take an active role in monitoring and scrutinising how Platform delivers customer services and associated key performance indicators
  • Review customer satisfaction levels and monitor the implementation of relevant customer strategies and policies
  • Also be a member of the Customer Action & Impact Panel (CAP) service panel to work with subject matter experts on developing new or revising existing policies and strategies

What’s in it for you?

  • Having direct input in the decision-making process on the issues that matter to all Platform customers
  • Influencing the wider housing agenda by shaping our responses to national consultations
  • Gaining knowledge, developing skills, meeting new people, and opportunities for training to help you get the most out of being a CVP member
  • CVP members receive a payment of £2,500 a year. However, members can opt to undertake this role on an unpaid, voluntary basis if preferred
  • All reasonable expenses incurred whilst undertaking duties for the CVP will be refunded in accordance with Platform’s expenses policy

If this sounds like something you would like to get involved in, please click here to go our dedicated CVP webpage for more information, and complete the ‘Register your interest form’. A member of the Customer Engagement team will then contact you to discuss further.

We look forward to hearing from you!

Please note you must be a Platform Housing Group customer to be part of the Customer Voice Panel.

We are looking for customers to join our Customer Voice Panel, could that be you?

Our Customer Voice Panel (CVP) members are customers who work alongside senior members of staff and Board members to ensure Platform Housing Group are listening to and acting upon our customers feedback to ensure that we deliver services that customers want and expect.

The Customer Voice Panel is a group of customers who:

  • Monitor the Group’s compliance with the Regulator of Social Housing’s Regulatory Framework Consumer Standards, and suggest any related improvements
  • Monitor and review the Group’s progress and performance against goals set out in relevant strategies
  • Review customer feedback and monitor agreed improvement actions, and Scrutiny Panel recommendations for service improvement
  • Supporting the Group’s work to deliver improvements to customer experience

What would you be doing?

  • Attending panel meetings with senior members of Platform staff and members of the Board, representing all customers at a strategic level and ensuring that our customers are effectively heard
  • Take an active role in monitoring and scrutinising how Platform delivers customer services and associated key performance indicators
  • Review customer satisfaction levels and monitor the implementation of relevant customer strategies and policies
  • Also be a member of the Customer Action & Impact Panel (CAP) service panel to work with subject matter experts on developing new or revising existing policies and strategies

What’s in it for you?

  • Having direct input in the decision-making process on the issues that matter to all Platform customers
  • Influencing the wider housing agenda by shaping our responses to national consultations
  • Gaining knowledge, developing skills, meeting new people, and opportunities for training to help you get the most out of being a CVP member
  • CVP members receive a payment of £2,500 a year. However, members can opt to undertake this role on an unpaid, voluntary basis if preferred
  • All reasonable expenses incurred whilst undertaking duties for the CVP will be refunded in accordance with Platform’s expenses policy

If this sounds like something you would like to get involved in, please click here to go our dedicated CVP webpage for more information, and complete the ‘Register your interest form’. A member of the Customer Engagement team will then contact you to discuss further.

We look forward to hearing from you!

Please note you must be a Platform Housing Group customer to be part of the Customer Voice Panel.

Page published: 04 Feb 2026, 12:15 PM