Water Leak Alert Card & External Works Notification Card

A graphic showing various tools for repairs - a hammer, a spanner, a paint brush and paint roller, and a wall and a roof

Our Platform Property Care Team has requested customers feedback on their new ‘Water Leak Alert' card, and 'External Works Notification' card.

1. Water Leak Alert card

  • These cards would be provided to customers (for example in a flat) where their home has a leak and it is leaking into a property below, but the customer may not be aware the leak is coming from their home.
  • The idea is this card will inform them there is a leak and Platform Property Care need access to address this.

2. External Works Notification card

  • This card would be provided to neighbouring properties where we have external works which require scaffolding and we need to access their garden to erect this.

Once you have read the attached cards, please give us your feedback by completing the survey below.

The closing date for this survey is midday on Thursday 20th August 2026.

To thank you for your time giving us your feedback we will be offering a £10 reward to all customers who fully complete the survey.

To participate in this survey and receive rewards, you must be a Platform customer.

Our Ref: CSB-71

Our Platform Property Care Team has requested customers feedback on their new ‘Water Leak Alert' card, and 'External Works Notification' card.

1. Water Leak Alert card

  • These cards would be provided to customers (for example in a flat) where their home has a leak and it is leaking into a property below, but the customer may not be aware the leak is coming from their home.
  • The idea is this card will inform them there is a leak and Platform Property Care need access to address this.

2. External Works Notification card

  • This card would be provided to neighbouring properties where we have external works which require scaffolding and we need to access their garden to erect this.

Once you have read the attached cards, please give us your feedback by completing the survey below.

The closing date for this survey is midday on Thursday 20th August 2026.

To thank you for your time giving us your feedback we will be offering a £10 reward to all customers who fully complete the survey.

To participate in this survey and receive rewards, you must be a Platform customer.

Our Ref: CSB-71

  • Water Leak Alert Card & External Works Notification Card - Feedback

    43 responses

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Page last updated: 12 Aug 2026, 12:09 PM