We use cookies to ensure our site functions properly and to store limited information about your usage. You may give or withdraw consent at any time. To find out more, read our privacy policy and cookie policy.
Manage Cookies
A cookie is information stored on your computer by a website you visit. Cookies often store your settings for a website, such as your preferred language or location. This allows the site to present you with information customized to fit your needs. As per the GDPR law, companies need to get your explicit approval to collect your data. Some of these cookies are ‘strictly necessary’ to provide the basic functions of the website and can not be turned off, while others if present, have the option of being turned off. Learn more about our Privacy and Cookie policies. These can be managed also from our cookie policy page.
Strictly necessary cookies(always on):
Necessary for enabling core functionality. The website cannot function properly without these cookies. This cannot be turned off. e.g. Sign in, Language
Analytics cookies:
Analytical cookies help us to analyse user behaviour, mainly to see if the users are able to find and act on things that they are looking for. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. Tools used: Google Analytics
Our Customer Strategy focuses on how Platform works with our customers who are living in our homes. It is about the information we hold on customers, how we are accountable to them, how we deliver our services and the support we can offer to customers. *
To help ensure our Customer Strategy reflects customer priorities we are looking for customers to work with us to help shape the strategy. To ensure as many customers as possible get the chance to have their say we have put together several opportunities for you to get involved.
We have developed a customer survey, which you can complete by clicking here. All customers completing the survey will receive a £5 shopping voucher.
We are also putting on some customer workshop sessions, there are two options for customers to attend these, either in person or online:
Our in-person session is taking place at Platform's Worcester offices on Monday 12th August from 10am to 2pm.
We have split the online sessions in two and these will be taking place on Wednesday 14th August and Tuesday 20th August, both sessions will start at 5.30pm. Ideally we would like customers to be able to attend both of the online sessions, however, if you can only make one of the dates then please do still register your interest.
The sessions will be an opportunity to explore the themes we are including within the customer strategy and will give you the opportunity to help us develop the key priorities within each theme.
If you are interested in attending any of the workshop sessions then please register by completing this registration form.
All customers attending the in-person session will receive a £30 shopping voucher and all reasonable travel expenses will be covered (these will need to be agreed in advance). Customers attending the online sessions will receive £15 per session.
Registration for the sessions closes on Wednesday 7th August at 12 noon, but please note that places for these sessions are limited and will be allocated on a first come, first serve basis so register as soon as possible to avoid missing out on this opportunity to help shape our future priorities.
* This strategy focuses on the work done by our housing operations teams, and separate strategies will be developed by our teams that deal with property maintenance work.
Our Customer Strategy focuses on how Platform works with our customers who are living in our homes. It is about the information we hold on customers, how we are accountable to them, how we deliver our services and the support we can offer to customers. *
To help ensure our Customer Strategy reflects customer priorities we are looking for customers to work with us to help shape the strategy. To ensure as many customers as possible get the chance to have their say we have put together several opportunities for you to get involved.
We have developed a customer survey, which you can complete by clicking here. All customers completing the survey will receive a £5 shopping voucher.
We are also putting on some customer workshop sessions, there are two options for customers to attend these, either in person or online:
Our in-person session is taking place at Platform's Worcester offices on Monday 12th August from 10am to 2pm.
We have split the online sessions in two and these will be taking place on Wednesday 14th August and Tuesday 20th August, both sessions will start at 5.30pm. Ideally we would like customers to be able to attend both of the online sessions, however, if you can only make one of the dates then please do still register your interest.
The sessions will be an opportunity to explore the themes we are including within the customer strategy and will give you the opportunity to help us develop the key priorities within each theme.
If you are interested in attending any of the workshop sessions then please register by completing this registration form.
All customers attending the in-person session will receive a £30 shopping voucher and all reasonable travel expenses will be covered (these will need to be agreed in advance). Customers attending the online sessions will receive £15 per session.
Registration for the sessions closes on Wednesday 7th August at 12 noon, but please note that places for these sessions are limited and will be allocated on a first come, first serve basis so register as soon as possible to avoid missing out on this opportunity to help shape our future priorities.
* This strategy focuses on the work done by our housing operations teams, and separate strategies will be developed by our teams that deal with property maintenance work.
