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Colleagues in our Assets Directorate want to know customers views on how we communicate with customers whose home has been identified as needing planned works.
Planned works include (but are not limited to): replacement bathrooms, kitchens, roofs, heating systems, windows etc.
We have created a survey seeking customers opinions and thoughts on: the amount of time we give to notify that works are planned, what methods of communication we use, how much detail of the works we provide and when, what happens after the works have been completed etc. Also, the communication and business relationship between the customer and contractor carrying out the works.
All customers completing the survey and submitting it before midday on Monday 11th November will receive a £5 reward voucher. Please note, vouchers are sent out twice yearly in October and April.
Thank you for your time and helping us to improve our communications to Platform Housing Group customers.
This project is now closed for feedback.
Colleagues in our Assets Directorate want to know customers views on how we communicate with customers whose home has been identified as needing planned works.
Planned works include (but are not limited to): replacement bathrooms, kitchens, roofs, heating systems, windows etc.
We have created a survey seeking customers opinions and thoughts on: the amount of time we give to notify that works are planned, what methods of communication we use, how much detail of the works we provide and when, what happens after the works have been completed etc. Also, the communication and business relationship between the customer and contractor carrying out the works.
All customers completing the survey and submitting it before midday on Monday 11th November will receive a £5 reward voucher. Please note, vouchers are sent out twice yearly in October and April.
Thank you for your time and helping us to improve our communications to Platform Housing Group customers.
