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This project is now closed. Look in the documents tab for the case study reporting what has happened with your feedback
We understand that services charges are an important issue to all our customers, and we want to make sure that the information about these charges is clear an easy to understand.
As such our Finance Team are currently reviewing how we share service charge information with our customers and would like customer feedback to help determine the best approach.
Attached is a document which gives two options for how we can share service charge information. Within the two options, the first gives more broad heading for different elements of the service charge, whereas the second breaks the service charge elements down into more detail.
In the example on the document, option one shows all communal repairs together as one charge, however in option two the communal repairs are separated out (in this case into Door entry, fire safety and lift repairs).
We would like you to consider both options and then complete the form here (External link)to complete our survey and
We really value your feedback, all Customer Sounding Board members who fully complete the survey form and submit it by the deadline will receive a £5.00 Love2Shop reward voucher for this project.
This project is now closed. Look in the documents tab for the case study reporting what has happened with your feedback
We understand that services charges are an important issue to all our customers, and we want to make sure that the information about these charges is clear an easy to understand.
As such our Finance Team are currently reviewing how we share service charge information with our customers and would like customer feedback to help determine the best approach.
Attached is a document which gives two options for how we can share service charge information. Within the two options, the first gives more broad heading for different elements of the service charge, whereas the second breaks the service charge elements down into more detail.
In the example on the document, option one shows all communal repairs together as one charge, however in option two the communal repairs are separated out (in this case into Door entry, fire safety and lift repairs).
We would like you to consider both options and then complete the form here (External link)to complete our survey and
We really value your feedback, all Customer Sounding Board members who fully complete the survey form and submit it by the deadline will receive a £5.00 Love2Shop reward voucher for this project.
We would like you to consider both options and then complete the form here (External link)to complete our survey and 
