How a Member Responsible for Complaints (MRC) can work with residents
Since April 2024, the Housing Ombudsman's Complaint Handling Code set out that all landlords must have someone called a Member Responsible for Complaints (MRC). This person works at a senior level to make sure complaints are handled properly and that services improve for residents.
The Housing Ombudsman want to hear from you about:
- whether you know about this role
- if you think it's helping residents
- how the MRC could work better with residents like you
This survey should take about 5-10 minutes to complete. Your answers will help the Housing Ombudsman create better guidance for landlords.
Page last updated: 14 Nov 2025, 02:36 PM