Help us Improve How Customers Access Support and Opportunities at Platform

REGISTRATION OF INTEREST FOR THIS PROJECT HAS NOW CLOSED.

WE WILL BE IN CONTACT SOON WITH ALL CUSTOMERS WHO EXPRESSED INTEREST IN TAKING PART.

Could you spare 30 minutes to help shape a new Community Investment Offer at Platform?

We're reviewing how customers find and access the support, funding, engagement opportunities and community services available through Platform's website. Before we make any changes, we'd like to understand what the experience is like from a customer's perspective.

We're looking for volunteers to take part in a short mystery shopping exercise. You'll be asked to work through a simple scenario (such as looking for help with finances, employment, wellbeing or community support) and tell us about your experience.

We want to know:

  • How easy it is to find information
  • Whether the language and service descriptions make sense
  • What works well
  • What could be improved

The exercise should take around 30 minutes to complete and everyone who takes part will receive a £20 shopping voucher as a thank you for their time.

Your feedback will help us design a clearer, more customer-friendly way for people to find the support and opportunities available through Platform's website.

If you'd like to take part, please register your interest on the short form below by no later than midday Wednesday 19th August.

Thank you for helping us improve services for customers.



To participate in this activity and receive rewards, you must be a Platform customer.

REGISTRATION OF INTEREST FOR THIS PROJECT HAS NOW CLOSED.

WE WILL BE IN CONTACT SOON WITH ALL CUSTOMERS WHO EXPRESSED INTEREST IN TAKING PART.

Could you spare 30 minutes to help shape a new Community Investment Offer at Platform?

We're reviewing how customers find and access the support, funding, engagement opportunities and community services available through Platform's website. Before we make any changes, we'd like to understand what the experience is like from a customer's perspective.

We're looking for volunteers to take part in a short mystery shopping exercise. You'll be asked to work through a simple scenario (such as looking for help with finances, employment, wellbeing or community support) and tell us about your experience.

We want to know:

  • How easy it is to find information
  • Whether the language and service descriptions make sense
  • What works well
  • What could be improved

The exercise should take around 30 minutes to complete and everyone who takes part will receive a £20 shopping voucher as a thank you for their time.

Your feedback will help us design a clearer, more customer-friendly way for people to find the support and opportunities available through Platform's website.

If you'd like to take part, please register your interest on the short form below by no later than midday Wednesday 19th August.

Thank you for helping us improve services for customers.



To participate in this activity and receive rewards, you must be a Platform customer.

Page last updated: 19 Aug 2026, 02:50 PM