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Help us Improve How Customers Access Support and Opportunities at Platform
Could you spare 30 minutes to help shape a new Community Investment Offer at Platform?
We're reviewing how customers find and access the support, funding, engagement opportunities and community services available through Platform's website. Before we make any changes, we'd like to understand what the experience is like from a customer's perspective.
We're looking for volunteers to take part in a short mystery shopping exercise. You'll be asked to work through a simple scenario (such as looking for help with finances, employment, wellbeing or community support) and tell us about your experience.
We want to know:
How easy it is to find information
Whether the language and service descriptions make sense
What works well
What could be improved
The exercise should take around 30 minutes to complete and everyone who takes part will receive a £20 shopping voucher as a thank you for their time.
Your feedback will help us design a clearer, more customer-friendly way for people to find the support and opportunities available through Platform's website.
If you'd like to take part, please register your interest on the short form below by no later than Monday 24th August.
Thank you for helping us improve services for customers.
To participate in this activity and receive rewards, you must be a Platform customer.
Could you spare 30 minutes to help shape a new Community Investment Offer at Platform?
We're reviewing how customers find and access the support, funding, engagement opportunities and community services available through Platform's website. Before we make any changes, we'd like to understand what the experience is like from a customer's perspective.
We're looking for volunteers to take part in a short mystery shopping exercise. You'll be asked to work through a simple scenario (such as looking for help with finances, employment, wellbeing or community support) and tell us about your experience.
We want to know:
How easy it is to find information
Whether the language and service descriptions make sense
What works well
What could be improved
The exercise should take around 30 minutes to complete and everyone who takes part will receive a £20 shopping voucher as a thank you for their time.
Your feedback will help us design a clearer, more customer-friendly way for people to find the support and opportunities available through Platform's website.
If you'd like to take part, please register your interest on the short form below by no later than Monday 24th August.
Thank you for helping us improve services for customers.
To participate in this activity and receive rewards, you must be a Platform customer.
To participate in this survey/focus group and receive rewards, you must be a Platform customer.
General Data Protection Regulations Statement:
In completing this form, I understand that Platform Housing Group will receive and store my name, email address, and answers in relation to this survey. This information will be used for the purposes of this topic and will be protected and processed in accordance with UK Data protection Law.
More information is available at https://www.platformhg.com/privacy-notice.
You cannot respond to this survey unless you are a part of the project panel.
Page last updated: 14 Aug 2026, 11:36 AM
To participate in this survey/focus group and receive rewards, you must be a Platform customer.
All participants who fully complete the mystery shopping exercise before the deadline will receive a £20 shopping voucher.
Please note rewards are paid quarterly in January, April, July and October.
