Fire Safety on Balconies

Platform’s Building Safety team asked if members of our Customer Sounding Board (CSB) could give feedback on a new Fire Safety on Balconies leaflet. The draft leaflet had been created to provide guidance to customers who have balconies on their properties on how to make sure they are using them in a safe way. Colleagues had worked to create an informational leaflet but were keen to understand our involved customer’s views on the information and guidance provided

45 customers responded to the survey and made recommendations to improve the information and appearance of the leaflet. You can see the revised leaflet in the documents widget →