Feedback required on Assets Investment Customer & Stakeholder Engagement Plan

This project has now closed. Thank you to everyone who took part.

There will be more information and opportunities to get involved on Assets Investment soon.

We are currently developing a 3-5 year investment programme to guide how we invest, improve and maintain your homes and neighbourhoods.

We want to ensure that this plan reflects not only what the data tells us, but what you, our customers, think is important.

That’s why we are asking for your feedback on our Customer and Stakeholder Engagement Plan - the approach we'll use to listen, consult and work with you over the coming months.

This includes areas like:

• Major repairs and replacements (roofs, windows, kitchens, bathrooms etc.)
• Sustainability and energy efficiency upgrades

We don’t want to make these decisions alone. Your views matter!

What is this plan about?

• The plan sets out how we'll engage with:
  • Customers, to understand what matters most in your home and community
  • Our internal teams, to make sure that services are joined up
  • Local partners and contractors, to ensure that we deliver on time and to a high standard.
    
• The key dates where your voice will help shape, review and confirm our investment priorities.
• The ways we'll gather feedback such as surveys, workshops, customer panels and neighbourhood meetings.
• Our commitment to show you how your views have been used ("You said, we did")

Your views will help us:

• Prioritise what matters to you
• Reduce disruption by planning works in a way that first local needs
• Improve trust, by being clear, transparent and accountable in how we make decisions

Your voice is vital. This isn't just about building improvements - it's about ensuring our decisions reflect the people who live in our homes.

Please read the attached 'Assets Investment Planning Customer and Stakeholder Engagement Plan' and let us know your thoughts using the attached survey.