Customer Home Improvements (Alterations)

THIS SURVEY HAS NOW CLOSED. THANK YOU TO EVERYONE WHO TOOK PART.

What are ‘Customer Home Improvements’?
A customer home improvement or alteration request is when customers want to make a change to their home at their own cost, for example, upgrading a kitchen, putting up a shed, or installing new flooring. Some changes need our permission before work can begin.

Why are we doing this?
We want to make the process of requesting home improvements as clear, simple, and supportive as possible. By improving how we handle these requests, we aim to make things easier for customers and improve the overall experience of our service.

How does the process work?
When a customer submits an alteration request, it may be approved or declined depending on the nature of the request and the type of tenancy. Customers will also be responsible for providing any necessary supporting documents (for example: plans, specifications, or permissions) as part of their application.

What do we need from you?
We’d like to hear what information and support customers might need when asking for permission, how updates should be provided, and what would make the process easier.

Your feedback will help us shape improvements and make sure any changes we introduce are based on what really works for customers like you.

Please complete our survey below to let us know your thoughts and any changes you would like to see.

To participate in this survey/focus group and receive rewards, you must be a Platform customer.