Customer Commitments

We believe that it's important to have commitments that are meaningful for our customers, so we want to create a new set of commitments that reflect what matters to you, and we can demonstrate how we are performing against them. These commitments define our service standards, such as response times for repairs and emails and how we handle complaints.

This customer survey is now closed, and we will keep customers updated with the next stage of the project.

If you've already completed your survey and haven't given us your details for the prize draw please email us your details to involved@platformhg.com.