Co-Creating Better Income Letters

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This project has now closed.

We’re working on improving the income letters we send to make them clearer, more personal, and easier to understand. Our goal is to create letters that feel human, helpful, and honest – balancing the important information you need with a tone that’s approachable.

To help us get it right, we’d love your input. Please click on the example letters in the Documents section, have a read through, and then fill in the short feedback form to let us know what you think.

By sharing your thoughts, you’ll help shape the way we communicate – making sure our letters work for everyone. Together, we’ll create a consistent, straightforward approach that puts your needs first.

To participate in this survey/focus group and receive rewards, you must be a Platform customer.

This project has now closed.

We’re working on improving the income letters we send to make them clearer, more personal, and easier to understand. Our goal is to create letters that feel human, helpful, and honest – balancing the important information you need with a tone that’s approachable.

To help us get it right, we’d love your input. Please click on the example letters in the Documents section, have a read through, and then fill in the short feedback form to let us know what you think.

By sharing your thoughts, you’ll help shape the way we communicate – making sure our letters work for everyone. Together, we’ll create a consistent, straightforward approach that puts your needs first.

To participate in this survey/focus group and receive rewards, you must be a Platform customer.

  • CLOSED: This survey has concluded.

    Co-Creating better Communication

    18 responses

    Please read the letters which is in the document section before completing this survey. 

    To participate in this survey/focus group and receive rewards, you must be a Platform customer.

    We want to make our letters clearer, friendlier, and more useful for you. Share your thoughts in our quick survey and help us shape how we communicate in the future. Your feedback matters!

    General Data Protection Regulations Statement:

    In completing this form, I understand that Platform Housing Group will receive and store my name, email address, and answers in relation to this survey. This information will be used for the purposes of reviewing our communication and will be protected and processed in accordance with UK Data protection Law.

    More information is available at https://www.platformhg.com/privacy-notice.

Page last updated: 13 Oct 2025, 04:08 PM