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This survey has now closed, thank you to everyone who completed it.
The results and comments have been passed to the relevant team for their attention and action, as necessary.
We’ve recently introduced our new Book a Repair service on our online customer portal. This allows some customers to report routine repairs and choose their own appointment times online.
We’d love to hear about your experience so far if you have used Book a Repair on the portal.
We plan to open this service up to more customers in the future, so we need to make sure we are getting it right.
Your feedback will help us improve the service and make it easier for all customers to use.
The survey should only take a few minutes to complete.
Thank you for taking the time to improve customer communications with Platform Housing Group.
Closing date for this survey is midday on Friday 31st October 2025.
This survey has now closed, thank you to everyone who completed it.
The results and comments have been passed to the relevant team for their attention and action, as necessary.
We’ve recently introduced our new Book a Repair service on our online customer portal. This allows some customers to report routine repairs and choose their own appointment times online.
We’d love to hear about your experience so far if you have used Book a Repair on the portal.
We plan to open this service up to more customers in the future, so we need to make sure we are getting it right.
Your feedback will help us improve the service and make it easier for all customers to use.
The survey should only take a few minutes to complete.
Thank you for taking the time to improve customer communications with Platform Housing Group.
Closing date for this survey is midday on Friday 31st October 2025.
