Bathroom Improvement Works - Document Review

This project is now closed. Thank you to everyone who took part.

As part of our commitment to improving your experiences with us at Platform, we’re sharing a set of new documents that support planned bathroom improvement works in customer's homes. These documents have been developed with you in mind and have been shaped directly by feedback gathered in our recent co-create session with customers.

What’s Available for Review:

• Offer Letter – A letter explaining an upcoming bathroom installation and what to expect.
• FAQs – Answers to common questions raised by customers about the bathroom improvement process.
• Bathroom Brochure – Practical guidance and useful tips to help customers prepare for and enjoy their new bathroom.

We need your feedback! We’re asking for your input to ensure these documents are clear, helpful, and easy to understand. Please fill in the feedback form to let us know what you think.

Your feedback is invaluable and will help us improve not only these documents but the overall customer experience for future bathroom improvement projects.

There is also a separate project to review the new documents on planned kitchen improvement works. Please check out that project too.

All customers taking part in this bathroom improvement works document review will receive a £10 reward shopping voucher.

Thank you for helping us create better services.