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Our contact centre The Hub receives a range of queries that come from one of the 12 forms on the website and from direct emails
Even though some of these queries are quite different, all of them receive the same "auto response"
What is an auto-response?
An auto-response is an automatically generated response that our customer’s receive when they submit one of our online enquiry forms via the website. Auto-responses cannot offer specific details regarding customer accounts or active repair details/appointment dates etc; however, they can offer the customer guidance on how their enquiry will be handled and expected response time etc.
The Hub would like to update the auto-responses to be more specific to the type of enquiry submitted, so customers are given a clear update on next steps and or ways to follow up their query and they would like your help to draft these responses.
In the survey below, we've listed all of the forms on our website and would like you to tell us what you would like to see in the reply if you were submitting these forms. You can view all the forms via the "Links to forms on our website" section on the right.
Thank you for getting involved. Your voice matters, and your feedback will help make a real difference.
Please note: To participate in this survey and receive rewards, you must be a Platform customer.
Our contact centre The Hub receives a range of queries that come from one of the 12 forms on the website and from direct emails
Even though some of these queries are quite different, all of them receive the same "auto response"
What is an auto-response?
An auto-response is an automatically generated response that our customer’s receive when they submit one of our online enquiry forms via the website. Auto-responses cannot offer specific details regarding customer accounts or active repair details/appointment dates etc; however, they can offer the customer guidance on how their enquiry will be handled and expected response time etc.
The Hub would like to update the auto-responses to be more specific to the type of enquiry submitted, so customers are given a clear update on next steps and or ways to follow up their query and they would like your help to draft these responses.
In the survey below, we've listed all of the forms on our website and would like you to tell us what you would like to see in the reply if you were submitting these forms. You can view all the forms via the "Links to forms on our website" section on the right.
Thank you for getting involved. Your voice matters, and your feedback will help make a real difference.
Please note: To participate in this survey and receive rewards, you must be a Platform customer.
We want to know what you think should be in the auto-responses to customer queries, your answers will help us make the auto-responses better for you and others.
To participate in this survey and receive rewards, you must be a Platform customer.
General Data Protection Regulations Statement:
In completing this form, I understand that Platform Housing Group will receive and store my name, email address, and answers in relation to this survey. This information will be used for the purposes of reviewing fly-tipping and will be protected and processed in accordance with UK Data protection Law.
More information is available at https://www.platformhg.com/privacy-notice.
