Alterations Service - Customer Co-Design Sessions

WE HAVE NOW CLOSED THIS PROJECT FOR VOLUNTEERING. WE WILL BE IN CONTACT WITH THE CUSTOMERS WHO OPTED FOR THE MOST POPULAR DATES/TIMES DURING WEEK COMMENCING 27/10/25. THANK YOU.

Are you interested in co-designing our Alterations service? If so, please read on!

The Alterations service is for customers who want to make changes or improvements, at their own expense, to their home. For example: fitting a new kitchen, adding built in storage, or making structural changes that need permission from us.

We’re bringing customers together to take part in co-design sessions; small, friendly workshops where you can share your views and help shape how our services work in the future.

Your feedback is really important to us. By taking part, you’ll help us understand what matters most to you, what could be clearer or easier, and how we can make our services more accessible, transparent, and supportive for everyone.

These sessions aren’t about giving technical answers or solving problems on the spot, they’re about listening and learning from your experience so we can design services that truly meet your needs.

We’d like to invite you to join one of these co-design workshops to help us improve our Alterations Service. Each session will last for one and a half hour. You do not need to have used the service to take part in the session.

During the session, we’ll ask for your views on how you think the service should work. We want to understand how you prefer to contact us, what kind of updates and information you’d like to receive, and which channels (such as phone, email, online forms, or a customer portal) would make things easier.

We’ll also look at some of our current letters, forms, and website pages together, to see what could be clearer or simpler. You’ll have the chance to share your expectations around timescales, communication, and support, as well as what information you think should be included on our website and FAQs.

Your feedback will directly shape how we redesign the service, helping us create a smoother, more flexible experience that works better for everyone.

The dates available for these workshops are:

Online: Monday 3rd November 2026, 11.30am to 1.00pm OR Tuesday 4th November 2026, 2.00pm to 3.30pm

In Person at a central location in Worcester: Monday 3rd November 2026, 5.15pm to 6.45pm OR Wednesday 5th November 2026, 5.15pm to 6.45pm

Please note for the in-person session, reasonable travel expenses will be refunded if agreed by Platform Housing in advance.

The online session will be held using Microsoft Teams. You do not need an account or need to download any software to join this meeting. To take part you will need an internet capable device with a camera and microphone, access to the internet, and an email address.

If you are interested and able to take part on any of the above dates, please complete the form below by midday on Friday 24th October indicating when you are available. Please note spaces for all sessions are limited.

Once we have received the responses and set the date and time (which will depend on the most popular choice from customers), we will be in touch again with the customers who selected the most popular dates, with more information.

All customers taking part in one of these hour and a half long sessions will receive a £30 reward shopping voucher. We will send these out to you in January 2026.

Thank you for being part of this ongoing conversation. Together, we can make property services better for everyone.

To participate in this project and receive rewards, you must be a Platform customer.