Aids & Adaptations Service - Customer Co-Design Sessions

WE HAVE NOW CLOSED THIS PROJECT FOR VOLUNTEERING. WE WILL BE IN CONTACT WITH THE CUSTOMERS WHO OPTED FOR THE MOST POPULAR DATES/TIMES DURING WEEK COMMENCING 27/10/25. THANK YOU.

Are you interested in co-designing our Aids & Adaptations service? If so, please read on!

The Aids & Adaptations service supports customers who need changes to their home to help them live safely and independently. For example: installing grab rails, stairlifts, ramps, or accessible bathrooms. You do not need to have used the service to take part in the session.

We’re inviting customers to take part in co-design sessions; small, friendly workshops where you can share your views and help shape how our services work in the future.

Your feedback plays a vital role in helping us understand what’s working well, what could be improved, and how we can make our services clearer, more efficient, and easier to use.

These sessions are about listening and learning from your experiences so we can design services that truly meet your needs and expectations.

In these sessions, we’ll talk about your expectations and what matters most to you when using the service. We’d like your input on how you’d like to communicate with us, what kind of updates or progress information would help you feel informed, and how you’d prefer to track your case.

We’ll also ask for your views on appointment timescales, letters and documents, and what information you’d like to see on our website and FAQs to make things clearer. Together, we’ll look at how we can make the process more joined-up between us, the Occupational Therapists, and Local Authorities, so that customers always know what’s happening and who to contact.

Your ideas will help us design a service that’s clear, supportive, and accessible, one that meets customer needs and helps us provide the best possible experience from start to finish.

The dates available for these workshops are:

Online: Monday 10th November 2026, 10.30am to 12.00pm OR Tuesday 11th November 2026, 1.30pm to 3.00pm

In Person at a central location in Worcester: Monday 10th November 2026, 5.15pm to 6.45pm OR Thursday 13th November 2026, 5.15pm to 6.45pm

Please note for the in-person session, reasonable travel expenses will be refunded if agreed by Platform Housing in advance.

The online session will be held using Microsoft Teams. You do not need an account or need to download any software to join this meeting. To take part you will need an internet capable device with a camera and microphone, access to the internet, and an email address.

If you are interested and able to take part on any of the above dates, please complete the form below by midday on Friday 17th October indicating when you are available. Please note spaces for all sessions are limited.

Once we have received the responses and set the date and time (which will depend on the most popular choice from customers), we will be in touch again with the customers who selected the most popular dates, with more information.

All customers taking part in one of these hour and a half long sessions will receive a £30 reward shopping voucher. We will send these out to you in January 2026.

Thank you for being part of this ongoing conversation. Together, we can make property services better for everyone.

To participate in this project and receive rewards, you must be a Platform customer.